CONXTD

Disruption in processing events for certain sites between 22:30 2nd Feb and 9:00 3rd Feb 2023

Incident Report

Thomas Swann

Phil Hayes

Articles outlining the CONXTD Enterprise Platform

CONXTD Enterprise

Description of who we are and what we do!

What is Enterprise?

Accepting an invite to CONXTD

Explaining the process and data required to get your Enterprise online

Getting your Enterprise online (5 mins read)

Explanation of the ins-and-outs of the Enterprise Main Page

Understanding your Enterprise Dashboard

Understand how the Site Status data worls, and what it all means to you

The Live Alarm Status Filters

Explanation of the ins-and-outs of the Group Display Page

Understanding your Group Dashboard

Learn the meaning of the colour scheme and icons that appear in Enterprise

Understanding the Colours 🎨

Describing how the CONXTD Chronology works

Do we take the event time from the alarm panel?

Accessing Enterprise

Getting Started

How the Engineer Filter works, and how you can use it

The Engineer Filter

Conversations

Area Tracking

Add comments to your timeline to communicate with your Team!

Comments

Features

How to manage Keyholders in the Enterprise Manager / Enterprise

How to manage Keyholders

The Enterprise Manager feature release document

What is Enterprise Manager?

Enterprise Manager

What is Event IQ?

Event IQ

A quick start guide outlining the features around platform user management

User Management

Contacts

How SMS works, how to top up, and what the warning emails mean

Guide to SMS

Enterprise Manager: Export / Import

Explaining Intercom, how you can use it and how it can benefit you

How to use Intercom Support

How we use your data to create an Enterprise

Data Format for Enterprise

Explanation of what the Remote Open and Close icon looks like and how it works

How to Remote Open/Close your site

How to change your password in 3 easy steps

How do I change my password?

Inviting Colleagues and Customers to CONXTD Enterprise

Inviting Colleagues to your Enterprise

How To..

Look at the instant Priority Events page on CONXTD

Priority Events Feature

Priority Events

Planned Maintenance - Weds 8th March

Planned Maintenance 3rd - 4th October

Planned Maintenance - Tues 11th August

CONXTD Cloud Strategy

Check if your browser or device is compatible with the latest CONXTD Platform

CONXTD Device and Browser Compatibility

Our Signalling Partner, CSL Group, have scheduled a maintenance window.

Planned Maintenance - Tues 30th June to 3rd July 2020 - 10AM-4PM

Details for IT departments of what CONXTD requires for standard operation.

Firewall Requirements

Enterprise app - iOS

System

CONXTD AppStore

Find answers and get help from Intercom Support and Community Experts