Update 12th Aug 08:00

The system is now back to normal operation. Access to app.conxtd.com Frontend and CONXTD App is now available.

Again we apologise for the inconvenience this has caused.

Update 12th Aug 07:00

Access to the app.conxtd.com Frontend and CONXTD App are still unavailable. The DNS record has still not updated. We are moving to try a different method.

We have now got the original server back up and running. We will now try to update the DNS back to this original server.

Update 12th Aug 02:00

Access to the app.conxtd.com Frontend and CONXTD App are still unavailable. As part of the change above, we have had to update the DNS record to point to the new server. This is taking longer than usual to complete.

All events are now being processed as usual and sent out as notifications.

Update 12th Aug 01:00

The new shadow server is running and has caught up on event processing. It will continue to receive and process events throughout the night and send out notifications.

Access to the app.conxtd.com Frontend and CONXTD App are still unavailable. As part of the change above, we have had to update the DNS record to point to the new server. This is taking longer than usual to complete.

Update 12th Aug 00:00

The server failed to respond following the upgrade, therefore we are in progress of moving to our backup shadow server. We are beginning to catch up with events queued. We will now continue to receive events into system.

Update 21:15

The upgrade is still in progress and taking longer than usual. During this time you will be unable to access CONXTD. Please note we are queuing all events and will process once the upgrade is complete.

We apologise for any inconvenience caused.

Update 20:45

The upgrade is taking longer than usual. During this time you will be unable to access CONXTD. Please note we are queuing all events and will process once the upgrade is complete.

We apologise for any inconvenience caused.

When

Tuesday 11-08-2020 20:00 - 21:30 BST

What

As part of our Cloud Strategy it is necessary for us to increase the capacity of one our servers. This is a routine task which should take no longer than 15 minutes to complete.

The work has been scheduled out of hours to keep user disruption at a minimum.

Process

• Pause and queue events

• Perform server upgrade

• Restart event queues

• System returns to normal

Customer impact:

While the upgrade is occurring, users may experience disruption to the following for up to 15mins:

• CONXTD Login

• Viewing new events within CONXTD

• Receiving notifications

• Performing remote set/unset functionality

Conclusion

The maintenance work will be carried out by our senior developer and overseen by our CTO.